|
1. I am a:
|
First
year student
|
   23.4%
|
(30)
|
|
Second
year student
|
 22.7%
|
(29)
|
|
Third
year student
|
23.4%
|
(30)
|
|
Fourth
year student
|
 13.3%
|
(17)
|
|
Fifth
year student
|
 7.8%
|
(10)
|
|
Graduate
student
|
 3.9%
|
(5)
|
|
Other
|
 5.5%
|
(7)
|
|
TOTAL
|
 100.0%
|
128
|
|
|
2. How much time do you spend using a
computer each week?
|
1-5
hours
|
 9.4%
|
(12)
|
|
6-10
hours
|
 20.3%
|
(26)
|
|
11-15
hours
|
33.6%
|
(43)
|
|
16-20
hours
|
 17.2%
|
(22)
|
|
20-30
hours
|
5.5%
|
(7)
|
|
More
than 30 hours
|
 14.1%
|
(18)
|
|
TOTAL
|
100.0%
|
128
|
|
|
3. What
computer operating system(s) do you use on computers you use for your
academic work and other university-related computer communications?
|
Linux
|
3.9%
|
(5)
|
|
MacOS X
|
 7.0%
|
(9)
|
|
Windows
2000
|
22.7%
|
(29)
|
|
Windows
XP
|
85.2%
|
(109)
|
|
Other
|
5.5%
|
(7)
|
|
|
|
|
Technology
Helpdesk
|
|
4. Have you contacted the Technology
Helpdesk for computer or software assistance in the past year?
|
Yes,
a number of times
|
9.4%
|
(12)
|
|
Yes,
once or twice
|
36.7%
|
(47)
|
|
No
|
53.9%
|
(69)
|
|
TOTAL
|
100.0%
|
128
|
|
|
5. I usually contact the Technology
Helpdesk by:
|
Telephone
|
 31.3%
|
(40)
|
|
E-Mail
|
7.8%
|
(10)
|
|
Walking
in
|
 28.1%
|
(36)
|
|
Not
applicable
|
47.7%
|
(61)
|
|
|
6. Were you satisfied with the services and
assistance you received from the Technology Helpdesk?
|
Satisfied
|
34.4%
|
(44)
|
|
Somewhat
satisfied
|
9.4%
|
(12)
|
|
Neutral
|
42.2%
|
(54)
|
|
Somewhat
unsatisfied
|
 3.1%
|
(4)
|
|
Unsatisfied
|
3.1%
|
(4)
|
|
TOTAL
|
92.2%
|
128
|
|
|
|
|
|
|
General
Access Computer Labs - this section asks questions about the computer labs
in academic buildings, the Library, and Rothwell Student Center.
Do not include residence hall labs in your responses.
|
|
8. The general access computer labs are
equipped to meet my computing needs.
|
Agree
|
56.3%
|
(72)
|
|
Somewhat
agree
|
 27.3%
|
(35)
|
|
Neutral
|
3.1%
|
(4)
|
|
Somewhat
disagree
|
5.5%
|
(7)
|
|
Disagree
|
 2.3%
|
(3)
|
|
Not
applicable
|
 4.7%
|
(6)
|
|
TOTAL
|
99.2%
|
128
|
|
|
9. The computers in general access
computing labs have the software I need.
|
Agree
|
56.3%
|
(72)
|
|
Somewhat
agree
|
 25.0%
|
(32)
|
|
Neutral
|
4.7%
|
(6)
|
|
Somewhat
disagree
|
3.9%
|
(5)
|
|
Disagree
|
3.9%
|
(5)
|
|
Not
applicable
|
5.5%
|
(7)
|
|
TOTAL
|
 99.2%
|
128
|
|
|
10. The student computer lab consultants are
able to assist me and meet my needs when I need help.
|
