1. What is
your position at the university?
| Classified Staff |
   36.6% |
(48) |
| Faculty |
22.9% |
(30) |
| Limited Term Employee |
6.1% |
(8) |
| Non-Teaching Academic Staff |
20.6% |
(27) |
| Teaching Academic Staff |
13.7% |
(18) |
| Other |
|
(0) |
| TOTAL |
100.0% |
131 |
|
2. How much
time do you spend using a computer at work
each week?
| 1-5 hours |
9.2% |
(12) |
| 6-10 hours |
9.2% |
(12) |
| 11-15 hours |
6.1% |
(8) |
| 16-20 hours |
19.1% |
(25) |
| 20-30 hours |
26.7% |
(35) |
| More than 30 hours |
29.0% |
(38) |
| TOTAL |
99.2% |
131 |
|
3. What
computer operating system do you use on your
primary office computer?
| Linux |
0.8% |
(1) |
| MacOS X |
3.8% |
(5) |
| Windows 2000 |
18.3% |
(24) |
| Windows XP |
74.0% |
(97) |
| Other |
2.3% |
(3) |
| TOTAL |
99.2% |
131 |
|
4. Does your
office computer meet your needs?
| Agree |
78.6% |
(103) |
| Somewhat agree |
13.7% |
(18) |
| Neutral |
1.5% |
(2) |
| Somewhat disagree |
4.6% |
(6) |
| Disagree |
1.5% |
(2) |
| TOTAL |
100.0% |
131 |
|
|
| Technology Helpdesk |
5. Have you
contacted the Technology Helpdesk for
computer or software assistance in the past
year?
| Yes, three or more times |
58.8% |
(77) |
| Yes, once or twice |
34.4% |
(45) |
| No |
6.9% |
(9) |
| TOTAL |
100.0% |
131 |
|
6. I usually
contact the Technology Helpdesk by:
| Telephone |
88.5% |
(116) |
| E-Mail |
16.8% |
(22) |
| Walking in |
8.4% |
(11) |
| Not applicable |
3.1% |
(4) |
|
7. Were you
satisfied with the services and assistance
you received from the Technology Helpdesk?
| Satisfied |
70.2% |
(92) |
| Somewhat satisfied |
16.8% |
(22) |
| Neutral |
6.9% |
(9) |
| Somewhat unsatisfied |
3.8% |
(5) |
| Unsatisfied |
0.8% |
(1) |
| TOTAL |
98.5% |
131 |
|
8. Please
provide comments on Technology Helpdesk
services:
| # |
Response |
| 1 |
Always able to answer my
questions and if they didn't know
the answer they put me intouch with
someone who could help me. Thank you |
| 1 |
always helpful |
| 1 |
always helpful and prompt |
| 1 |
Always helpful. Give easy
understandable answers and/or
directions to correct problems. If
the tech at the desk does not know
answer to correcting a problem, they
check with other staff there to
assist and are prompt to return
calls. Thank you! |
| 1 |
Always knew how to help and
friendly too |
| 1 |
always very prompt and
professional |
| 1 |
Bob is very helpful for the Mac
people on campus. |
| 1 |
Contacts with the help desk have
always been positive. |
| 1 |
Courteous, patient, able to walk
me through problem |
| 1 |
Depending on who I know who I
need to ask for help, I wish that I
could call that person directly
instead of going through the help
desk first. |
| 1 |
Does not offer services to those
who are not on campus during the
day. only to those who are on campus
during regular business hours.
Afternoon and evening hours are
rare, and often I have to come in on
my lunch hour (primary job) to get
things taken care of with my
computer. |
| 1 |
Everytime I've called the
helpdesk they've been very helpful. |
| 1 |
Friendly, fast, and helpful
service |
| 1 |
helpful |
| 1 |
I appreciate the prompt service.
I also send many of my distance ed
students to the Helpdesk if they
experience problems. |
| 1 |
I find it hard at times to speak
with foreign sounding students. |
| 1 |
I get the impression that the
student help relies pretty heavily
on the regular staff. I don't think
I ever called when the student
didn't act simply as a relay for
information between me and Joe, for
example. |
| 1 |
I have always had positive
experiences with the helpdesk staff
and services. They are a good bunch
of folks to work with. |
| 1 |
I have been pleased with the
quickness of response from the Help
Desk and with the quality of
service. Great Job |
| 1 |
I have found the services at the
Helpdesk most helpful! |
| 1 |
I have gotten quick and accurate
help from who ever is working |
| 1 |
I would love to see help
available during the weekend and
late night.
|
| 1 |
I'm satisfied with the services
when I call in but very unhappy with
the lack of customer service the few
times I have had to drop off or pick
up equipment. One time in particular
I had made reservations for
equipment and when I went to pick it
up I was told it wasn't ready yet
and could I come back in 1/2 hour.
That was not an option because I had
a presentation in 15 minutes. The
staff person acted put out that I
would expect the equipment to be
ready when reserved for pick up.
This is very frustrating. |
| 1 |
I, Tony Bukoski, am not one for
computers, so I have to call the
Helpdesk probably ten or fifteen
times per year. They are great--and
patient. I appreciate them all very
much. |
| 1 |
Little follow-through. Little
expertise regarding specific
programs. Not truly helpful
attitude. |
| 1 |
More than satisfied. They do a
GREAT job! |
| 1 |
Most of the time people will go
above and beyond to provide help.
Joe K. is always freindly and
helpful. Very approachable. |
| 1 |
My biggest complaint is the lack
of maintenence on HLIB 209 laptops. |
| 1 |
My simple questions ("How do I
do this?") are answered by polite,
efficient staff. If they don't have
the answer immediately, they will
investigate it and get back to me.
The technical problems with my
computer (twice in the past year)
have resulted in far more complex
problems AFTER the arrival of the
technicians than I had before I
contacted the helpdesk. I am
incredibly apprehensive (afraid,
actually) to allow any more
technicians to "fix" my computer. IN
both instances, it seems the
technicians wanted to go over and
above fixing the simple problem that
I called them about.... and in so
doing, have made multiple, complex
problems. The technicians are very
friendly, nice guys so I hate to
complain.....but they seem
determined to do their own thing,
over and above, fixing the problem
that was presented to them. |
| 1 |
Not needed |
| 1 |
Often times it seems like the
standard response is: "We'll put you
on the list". It seems like some of
the questions should be standard
questions that a HELP desk should be
able to answer. |
| 1 |
people answering phone are
difficult to understand and are
often unable to help. also, seems as
if everyone goes to lunch at the
same time leaving no one available
to help during certain times of day. |
| 1 |
Prompt and effective. |
| 1 |
prompt and efficient |
| 1 |
respond within a reasonable time
period |
| 1 |
Response time was not as quickly
as expected, especially when my pc
was unusable. At times the the
person at the desk, students, did
not seem very helpful |
| 1 |
Scott Sloan ia an excellent
technician. |
| 1 |
Sometimes I had to repeat the
problem 2-3 times only to get an "I
don't know" answer. They said they'd
call back but it took a long time.
By then, I had it figured out or
someone else in my department
figured it out and I called the
helpdesk back to say, "never mind, I
got the answer on my own." |
| 1 |
Sometimes it is clear that the
Helpdesk staff does not understand
the question being asked. Other
times the staff understands the
question but doesn't know the
answer. In each case it would be
helpful if the staff would inform
the caller if help from someone else
is accessible "in the building" or
that it could be arranged. |
| 1 |
Sometimes the information I get
from the helpdesk is incorrect, or
the promised correction timeline is
not met. |
| 1 |
Staff are always polite and
generally quite helpful. If they
didn't know how to answer a
question, they found someone who
did. |
| 1 |
Students try to be helpful and
are courteous. |
| 1 |
The hellp desk is always very
promt at getting on the jobs list
and service within 1 -2 days. |
| 1 |
The Helpdesk staff have always
been very helpful, and they don't
take long to respond, either, even
when they need to send someone over
instead of handling the problem on
the phone. |
| 1 |
The kids are always friendly. I
like that! |
| 1 |
The only change I would make
would be to have someone there to
help after hours and on weekends. I
work quite a bit on the weekends and
when I lose my computer it makes it
very difficult. |
| 1 |
The quality of support is mixed.
There are some strong staff &
students and some that are not so
strong. |
| 1 |
The staff have always been very
friendly and helpful. |
| 1 |
There are times they have no
idea how to help. There are even
times when they couldn't even say
who to contact to get help. |
| 1 |
They are available and willing
to go out of their way. |
| 1 |
They are usually quite prompt
and I do appreciate when they walk
me through instead of just fixing
the problem. |
| 1 |
They do a great job |
| 1 |
they do well |
| 1 |
They were helpful for what I
needed. |
| 1 |
thiis is a continuation of a
previous survey due to me screwing
up the previous one! very very
helpful |
| 1 |
Very competent crew, courteous
and nice to work with, and prompt. |
| 1 |
very friendly and helpful |
| 1 |
Very helpful and prompt. I
appreciated all they did! |
| 1 |
Very helpful. When students
couldn't answer questions, they
found someone who could. |
| 1 |
Very nice, courteous, helpful |
| 1 |
When I get Joe on the phone
service is always great but some of
the students seem disintrested and I
don't always feel they know or will
talk to someone who knows on my
behalf. |
| 1 |
When the student does not know
the answer they should direct you to
someone who can help and not just
say I'm sorry but I don't how to fix
the problem.
|
| 1 |
You folks are the BEST!!!! I
have never had to wait for too long
before one of your smiling faces
showed up to fix my problem or very
promptly answered my questions over
the phone. This place couldn't run
without YOU!!! Thanks for all you do
and please keep up the GREAT work.
|
|
|
| Computer Support Services |
9. Have you
had service work done by university staff on
your computer, printer, scanner, or other
computer related equipment in the past year?
| Yes |
80.9% |
(106) |
| No |
18.3% |
(24) |
| TOTAL |
99.2% |
131 |
|
10. How
satisfied are you with the quality of
service you received on your computer,
printer, scanner, or other computer related
equipment?
| Satisfied |
64.1% |
(84) |
| Somewhat satisfied |
12.2% |
(16) |
| Neutral |
6.9% |
(9) |
| Somewhat unsatisfied |
4.6% |
(6) |
| Unsatisfied |
1.5% |
(2) |
| TOTAL |
89.3% |
131 |
|
11. Please
provide comments on computer support
services:
| # |
Response |
| 1 |
- Don is always extremely
helpful. However, the printer still
doesn't do the job I want. |
| 1 |
After installing new equipments
such as scanner or printer, staff
left without showing how the
equipments basically work. I found
this rather unhelpful. |
| 1 |
Bob Iverson has been
great...friendly, helpful and had
the work done in a timely manner. |
| 1 |
Bob Iverson has worked almost
exclusively with me and he's
fantastic! |
| 1 |
Bob was very supportive and
helpful! |
| 1 |
Changes were made to my computer
without good communication with me.
I was not asked to sign off on the
'ticket' |
| 1 |
Don't always know when you will
be doing updates on my computer.
|
| 1 |
excellent friendly service |
| 1 |
Friendly, efficient,
knowledgeable. |
| 1 |
Generally when someone comes the
issue is quickly resolved. |
| 1 |
Good work! |
| 1 |
Great help on setting up the
RAID on our LSRI server. |
| 1 |
great, always here when Ieed
them |
| 1 |
I am mostly very satisfied by
the expertise and willingness of the
staff to literally drop everything
and come over to help. But at times
I am still uncertain if my request
is "in the queue" or if there is
even a queue at all. On balance I am
very positive about the css service
level. |
| 1 |
I would prefer to go right to
our Dell service contract. Sometimes
they unwittingly make things worse.
Very nice though. It also seems that
these upgrades keep slowing our
computers down. |
| 1 |
I'm very pleased with the
quality, timeliness, and helpfulness
of the staff who have helped me at
the office. |
| 1 |
If they work on a computer and I
am not there it would be great to
get a note telling me that they were
there and what work they did. |
| 1 |
It took a couple of tries for
the support staff to understand that
the computer (laptop) wasn't
working. The problem was finally
solved and the laptop works fine
now. |
| 1 |
It would be nice to get follow
up phone call from the person who
did the work. And, if they didnt
stand over you when you put your
password in, or keep asking for it.
Then I have to keep changing it. |
| 1 |
Jay does an excellent job
keeping my machine running. |
| 1 |
KEEP BOB IVERSON FOREVER!! |
| 1 |
LOVE Jim Patanode. He's the
best! |
| 1 |
My only disappointment is that
my preferences are often eliminated
when service is done, and I then
need to set them up again. It would
be nice if this could be changed.
|
| 1 |
Needed a total reboot of system
and they did it in a timely,
professional manner. |
| 1 |
Needed to have a hard disk
replaced. It was done quickly and
efficiently |
| 1 |
prompt and professional service |
| 1 |
Prompt service; good outcome |
| 1 |
Service staff is always helpful. |
| 1 |
some people seem to be more
proficient at fixing problems than
others. we just hope we get someone
who knows what they are doing. |
| 1 |
Staff continue to show up
unannounced, making it difficult to
be available when they arrive. |
| 1 |
Still do not have a printer that
is hooked up and working... not to
mention that my printer has been
taken and replaced without anyone
notifying me of this change. |
| 1 |
Still have some issues with
re-set up but part of that is my
fault for not persuing the
problems...am afraid to...as
sometimes getting something fixed
creates more problems later. -- it
works now...but could be better. |
| 1 |
The PC guy is awesome!!!! Jim
really knows what he is doing! |
| 1 |
The technical problems with my
computer (twice in the past year)
have resulted in far more complex
problems AFTER the arrival of the
technicians than I had before I
asked for help. I am incredibly
apprehensive (afraid, actually) to
allow any more technicians to "fix"
my computer. In one instance, the
technician wanted to go over and
above fixing the simple problem that
I called about.... and in so doing,
created multiple, complex problems.
I was unable to access my computer
(or any of its files) files for a
period of about one week (fried the
motherboard). The second time a
technician came to fix a printer
glitch, he eliminated one of my
profiles after I asked him NOT to,
which resulted in confusion at a
very busy time for me. My files were
all mixed up, with the My Recent
files showing files that had not
been accessed for years. I days
moving files around, again, at a
very busy time for me. I was upset.
He removed the profile after I
explicity asked him not to. The
technicians are very friendly, nice
guys so I hate to complain.....but
they seem determined to do their own
thing, over and above, fixing the
problem that was presented to them. |
| 1 |
They are geniuses!!! |
| 1 |
They are quite helpfu. |
| 1 |
They do a good job in a timely
manner. |
| 1 |
they do well |
| 1 |
They respond quickly and do a
great job. |
| 1 |
They're willing to answer
questions about what they're doing.
I need to know why someone is in
adding to or taking stuff from the
computer. |
| 1 |
Things were done quickly and
efficiently. |
| 1 |
Very adequate. |
| 1 |
very helpful |
| 1 |
wait, missing files,
noncommunication |
| 1 |
We had problems with a printer,
but someone came and checked and
explained how to fix it. Other
visits for other people have always
been helpful. |
| 1 |
When the student some in,
unannounced, to check or put in a
new program/devise, they have always
acted like I should STOP what I'm
doing and let them do their thing.
When asked to come back at a
different, specified time, they do. |
| 1 |
When updates are done, I always
have to re-map a drive, re-set up my
default printer, etc. This is
frustrating. Especially if I was out
when they were updating. Often the
first time I need to access
something, I'm on the phone with a
student, or a student is in my
office, and then I can't get to
something that I need. |
|
|
| Student Computer Labs |
12. Student
computer labs meet the needs of students in
courses I teach.
| Agree |
19.1% |
(25) |
| Somewhat agree |
5.3% |
(7) |
| Neutral |
4.6% |
(6) |
| Somewhat disagree |
3.1% |
(4) |
| Disagree |
|
(0) |
| Not applicable |
55.0% |
(72) |
| TOTAL |
87.0% |
131 |
|
13. The
equipment and software in student computer
labs meets my academic needs.
| Agree |
20.6% |
(27) |
| Somewhat agree |
4.6% |
(6) |
| Neutral |
4.6% |
(6) |
| Somewhat disagree |
3.1% |
(4) |
| Disagree |
|
(0) |
| Not applicable |
54.2% |
(71) |
| TOTAL |
87.0% |
131 |
|
14. Comments
on student computer labs:
| # |
Response |
| 1 |
Busy times produce shortages of
computers, but that's nothing new. |
| 1 |
computers in 128 - McCaskill are
slow |
| 1 |
Great labs. Brian & his students
do a wonderful job. |
| 1 |
I agree with questions 12 and 13
because I have heard no complaints
from my students |
| 1 |
I can't comment in this area,
because I don't know. |
| 1 |
I don't use them. |
| 1 |
I like our labs and feel that
they are sufficient. |
| 1 |
I look forward to the totally
accessible unites through out. |
| 1 |
I use the labs for testing and
the keyboards can get excessively
noisy when everyone is typing all at
once. Occassionally they are
computers that do not work for what
ever reason meaning less seats
available to students. |
| 1 |
I use the labs in Erlanson 101.
They boot up very slowly, and we
often find that one or another one
is not working properly--not
connected to the network, not
connected to a printer, perhaps. |
| 1 |
More Macs need to be available
to students... some of the software
capabilities are not comparable in
PC |
| 1 |
My students only use them for
word-processing. |
| 2 |
n/a |
| 1 |
NA |
| 1 |
Students need training in
scanning. |
| 1 |
The desks in Erl 102 are not
conducive to "spreading" out books
or papers. (not really a technology
problem) |
| 1 |
The labs are slow and
overcrowded when needed most. |
| 1 |
the modernization of the
language lab will meet my academic
needs |
| 1 |
They are often crowded and
noisy. |
| 1 |
wireless upgrades downgraded
laptop performance in HLIB 209 |
| 1 |
with the exception of the diet
analysis and fitgram software which
had problems due to the software NOT
THE STAFF they really did a great
job saving what they could |
| 1 |
Would it be possible to have one
lab set up with multilingual
support? Could Chinese, Japanese,
Korean, etc. WinXP support files and
IME be installed?
|
| 1 |
Would like to have Adobe
Photoshop more available. |
|
|
| Technology in Classrooms |
15. The
technology in campus classrooms is adequate
for my needs and those of my students.
| Agree |
21.4% |
(28) |
| Somewhat agree |
10.7% |
(14) |
| Neutral |
3.1% |
(4) |
| Somewhat disagree |
0.8% |
(1) |
| Disagree |
4.6% |
(6) |
| Not applicable |
46.6% |
(61) |
| TOTAL |
87.0% |
131 |
|
16.
Classroom technology is in good repair when
I use it.
| Agree |
26.0% |
(34) |
| Somewhat agree |
13.7% |
(18) |
| Neutral |
1.5% |
(2) |
| Somewhat disagree |
1.5% |
(2) |
| Disagree |
1.5% |
(2) |
| Not applicable |
42.7% |
(56) |
| TOTAL |
87.0% |
131 |
|
17. I can
get help with classroom technology when I
need it.
| Always |
15.3% |
(20) |
| Usually |
18.3% |
(24) |
| Sometimes |
3.8% |
(5) |
| Rarely |
2.3% |
(3) |
| Never |
|
(0) |
| Not applicable |
46.6% |
(61) |
| TOTAL |
86.3% |
131 |
|
18. Comments
on technology in classrooms:
| # |
Response |
| 1 |
All classrooms need computers
and projection devices. Wireless
technology throughout the campus is
needed. |
| 1 |
All classrooms should have
projectors and computer stations for
the instructor. |
| 1 |
Apart from rooms that aren't
equipped with DVD players, I've had
few problems, though at times I'd
use the Internet or a computer
projection in class if I could do it
without carting equipment around. |
| 1 |
Classrooms vary too much in
technology available. |
| 1 |
For the most part I am
satisfied. Everyonce and a while
some equipment will not function and
nobody bothers to report it to CMS.
It would be nice if there were a
periodic inspection of the equipment
to ensure it works. |
| 1 |
good |
| 1 |
Hours... No evening IT help...
|
| 1 |
I appreciate the written
instructions for using equipment in
the classrooms. I don't have time to
go to the IT people if something
doesn't work in the middle of a
class. |
| 1 |
I have had some panicked moments
using the HWC technology this
semeter but for the most part the
bugs have now been worked out. I
have also learned that if you call
before 5:30 pm you're in luck. Any
time after that no one answers.
|
| 1 |
I have not had problems with
classroom technology. |
| 1 |
I teach at a distance. The
technology available will never be
adequate to meet my needs - there is
always something more that I would
like to be able to do. However, I am
quite pleased with what can be done
currently. |
| 1 |
I teach at night and there is no
help desk support at that time. |
| 1 |
I wish all the classrooms I
teach in had computers available to
use when I want to demo something. |
| 1 |
Much variation in quality by
classroom. |
| 1 |
N/A |
| 2 |
na |
| 1 |
On occasion the "Elmo" in B103
doesn't work, b/c of the way its
connected to the VCR/DVD. This has
happened once or twice this past
year. Mark Merrill usually comes and
fixes it. |
| 1 |
Regretably the heavy workload of
faculty on campus prevents us from
taking courses to learn how to
better use technology. |
| 1 |
Sometimes the computer seems to
run very slow and I'm not sure how
to fix that, if it even can be
fixed. We just try to plan for that. |
| 1 |
The new HWC is a great teaching
area |
| 1 |
The overhead projector button in
Erlanson Rm 218 has been
malfunctioned for the whole semester
and still did not get fixed. |
| 1 |
There are too many variabilities
in classrooms as to how equipments
work, and I don't have enough time
to study each classrooms' equipment
conditions by going into each
website for a specific classroom. I
would really appreciate a quick
representation of the variable
availability of technologies, say in
one table format for all the
classrooms on campus. I also like to
emphasize that having technologies
that enable the use of powerpoint
and the internet connection is
critical to my teaching, but I ended
up using classrooms without such
technologies. This may have more to
do with the uncentralized classroom
assignment, but nonetheless, it is a
problem. |
| 1 |
We use the rooms in Rothwell for
our courses most of the time. We
have had some problems with
equipment taken out from the media
center, and in getting help with
things like missing cords or
non-functioning drives, etc. |
| 1 |
When I have made a request (via
the department Program Assistant)
the items have been fixed by my next
class. |
| 1 |
While not every classroom is yet
fully equipped with computer
projection equipment, I am satisfied
with the pace of the upgrades, given
the cost involved. |
| 1 |
why not tailor the survey to
specific groups so I don't have to
click through questions that don't
pertain to me |
| 1 |
wonderful |
| 1 |
Wonderful and when there are
small problems, IT addresses them
immediately.
|
| 1 |
Works well, easy to understand
directions.
|
|
|
| Technology Loan Services |
19. I
borrowed these equipment items from the
Computing & Media Center this year:
| Digital camera |
15.3% |
(20) |
| Laptop computer |
14.5% |
(19) |
| Video/data projector |
20.6% |
(27) |
| Video Camcorder |
7.6% |
(10) |
| Sound system |
3.8% |
(5) |
| I didn't borrow equipment this
year |
61.1% |
(80) |
| Other: DVD player |
0.8% |
(1) |
| Other: Screen |
0.8% |
(1) |
| Other: slide projector |
1.5% |
(2) |
| Other: Slide Projector |
0.8% |
(1) |
| Other: tape recorder |
0.8% |
(1) |
| Other: TV/VCR Combo |
0.8% |
(1) |
| Other: wireless card |
1.5% |
(2) |
|
20. The
equipment I borrowed met my needs.
| Always |
23.7% |
(31) |
| Usually |
12.2% |
(16) |
| Sometimes |
3.1% |
(4) |
| Rarely |
0.8% |
(1) |
| Never |
|
(0) |
| Not applicable |
46.6% |
(61) |
| TOTAL |
86.3% |
131 |
|
21. The
equipment I borrowed was in good repair.
| Always |
21.4% |
(28) |
| Usually |
15.3% |
(20) |
| Sometimes |
3.1% |
(4) |
| Rarely |
0.8% |
(1) |
| Never |
|
(0) |
| Not applicable |
45.8% |
(60) |
| TOTAL |
86.3% |
131 |
|
22. Comments
on technology loan services:
| # |
Response |
| 1 |
a couple of issues with the data
projector (i think it was an older
one) |
| 1 |
At times cords have been missing
when I've used equipment, but for
the most part things have been good. |
| 1 |
Batteries didn't work with a
Panasonic camcorder I used last
year. |
| 1 |
Everyone has been very helpful.
|
| 1 |
I borrowed a tape recorded that
was not working had to run back and
exchange. |
| 1 |
I have borrowed all of this
equipment enough to know how to use
all of it, but if I hadn't, there
are no instructions, and no guidance
at the time of pick-up. I have more
than once picked up the camera and
the battery is dead. If I had to be
somewhere for a photo immediately, I
had to re-schedule, and take the
time to charge it up first. Also, my
reservation has been lost more than
once. I have learned to write down
the date I reserved an item and who
I spoke to. |
| 1 |
I like the laminated instruction
sheets/manuals. Not available on all
equipment yet. |
| 1 |
It meet the needs that I had. I
appreciate the opportunity to borrow
it. Service was nice. |
| 1 |
It would be great if we can find
out ON-LINE the availability of the
items for loan, and sign up for the
loan services. |
| 2 |
N/A |
| 2 |
na |
| 1 |
None borrowed this year. |
| 1 |
The computer I borrowed was
missing a swappable drive which made
the whole exercise pointless for me
since I needed the CD-ROM drive |
| 1 |
very nice perk for employees to
take advantage of. i'm greatful. |
| 1 |
Very Satisfied with this
service. Please make sure to keep
some slide projectors around and in
repair. I am gradually digitizing my
slide images, but it is a time
consuming process. |
| 1 |
very well done! always ready! |
|
|
| Video Communication Services |
23. I used
these video communication services this
year:
| Video distance education class |
3.1% |
(4) |
| Meeting via videoconference |
11.5% |
(15) |
| Satellite program |
0.8% |
(1) |
| Streaming media services |
4.6% |
(6) |
| Not applicable |
76.3% |
(100) |
|
24. Video
communication services were adequate for my
needs:
| Always |
7.6% |
(10) |
| Usually |
6.9% |
(9) |
| Sometimes |
|
(0) |
| Rarely |
|
(0) |
| Never |
|
(0) |
| Not applicable |
70.2% |
(92) |
| TOTAL |
84.7% |
131 |
|
25. Comments
on video communication services:
| # |
Response |
| 1 |
Equipment worked well and person
assigned to operate console was
informed and courteous. |
| 1 |
I attended a videoconference
that another faculty was teaching.
It went perfectly smooth--no hitches |
| 1 |
My class used the services twice
and it was easy (as the instructor)
to make it work |
| 2 |
N/A |
| 2 |
NA |
| 1 |
Peter monitored the room and
everything worked perfectly. |
| 1 |
The communication services have
been very good. The problems
encountered have been small hardware
problems within the system |
|
|
| Learn@UW-Superior Course Management
System |
26. I used
the Learn@UW-Superior course management
system in one or more of my courses this
year.
| Yes |
22.9% |
(30) |
| No |
13.7% |
(18) |
| Not applicable |
53.4% |
(70) |
| TOTAL |
90.1% |
131 |
|
27. I found
Learn@UW-Superior convenient to use in
instruction.
| Agree |
13.0% |
(17) |
| Agree somewhat |
5.3% |
(7) |
| Neutral |
1.5% |
(2) |
| Disagree somewhat |
1.5% |
(2) |
| Disagree |
2.3% |
(3) |
| Not applicable |
61.1% |
(80) |
| TOTAL |
84.7% |
131 |
|
28.
Learn@UW-Superior improved the quality of my
course.
| Agree |
11.5% |
(15) |
| Agree somewhat |
5.3% |
(7) |
| Neutral |
4.6% |
(6) |
| Disagree somewhat |
|
(0) |
| Disagree |
|
(0) |
| Not applicable |
61.1% |
(80) |
| TOTAL |
82.4% |
131 |
|
29.
Learn@UW-Superior improved the convenience
of my course for students.
| Agree |
11.5% |
(15) |
| Agree somewhat |
6.1% |
(8) |
| Neutral |
4.6% |
(6) |
| Disagree somewhat |
|
(0) |
| Disagree |
|
(0) |
| Not applicable |
61.8% |
(81) |
| TOTAL |
84.0% |
131 |
|
30.
Learn@UW-Superior will probably save time
for me in the long term.
| Agree |
14.5% |
(19) |
| Agree somewhat |
4.6% |
(6) |
| Neutral |
29.8% |
(39) |
| Disagree somewhat |
2.3% |
(3) |
| Disagree |
12.2% |
(16) |
| TOTAL |
63.4% |
131 |
|
31.
Learn@UW-Superior helps me address classroom
management and logistics.
| Agree |
14.5% |
(19) |
| Agree somewhat |
3.8% |
(5) |
| Neutral |
28.2% |
(37) |
| Disagree somewhat |
2.3% |
(3) |
| Disagree |
3.1% |
(4) |
| TOTAL |
51.9% |
131 |
|
32.
Learn@UW-Superior helps my students use
their time more efficiently.
| Agree |
11.5% |
(15) |
| Agree somewhat |
4.6% |
(6) |
| Neutral |
32.1% |
(42) |
| Disagree somewhat |
|
(0) |
| Disagree |
1.5% |
(2) |
| TOTAL |
49.6% |
131 |
|
33. I plan
to use Learn@UW-Superior in more of my
courses next year.
| Yes |
19.8% |
(26) |
| No |
13.0% |
(17) |
| Not sure |
18.3% |
(24) |
| TOTAL |
51.1% |
131 |
|