Faculty and Staff Technology Survey 2007

1. How much time do you spend using a computer at work each week? 1-5 hours   (0) 6-10 hours   4.3% (1) 11-15 hours   4.3% (1) 16-20 hours   4.3% (1) 20-30 hours   43.5% (10) More than 30 hours   39.1% (9) TOTAL   95.7% 23

2. Does your office computer meet your needs? Agree   73.9% (17) Somewhat agree   8.7% (2) Neutral   4.3% (1) Somewhat disagree   4.3% (1) Disagree   4.3% (1) TOTAL   95.7% 23

3. Which computer operating system do you use on your primary office computer? Linux   (0) MacOS X   4.3% (1) Windows 2000   4.3% (1) Windows XP   87.0% (20) Other   (0) TOTAL   95.7% 23

4. For your next office computer, which operating system would you prefer? Dual Macintosh and Windows   (0) Linux   (0) Macintosh OS X   4.3% (1) Windows Vista   43.5% (10) Windows XP   47.8% (11) TOTAL   95.7% 23

Technology Helpdesk

5. Have you contacted the Technology Helpdesk for computer or software assistance in the past year? Yes, three or more times   78.3% (18) Yes, once or twice   21.7% (5) No   (0) TOTAL   100.0% 23

6. I usually contact the Technology Helpdesk by: Telephone   91.3% (21) E-Mail   13.0% (3) Walking in   4.3% (1) Not applicable   (0)

7. Were you satisfied with the services and assistance you received from the Technology Helpdesk? Satisfied   69.6% (16) Somewhat satisfied   26.1% (6) Neutral   4.3% (1) Somewhat unsatisfied   (0) Unsatisfied   (0) TOTAL   100.0% 23

8. Please provide comments on Technology Helpdesk services: # Response 1 I appreciate that the helpdesk and library reserves are communicating on issues that students report to either area on reserves 1 I'm glad to have the chance to say that I believe they do an exemplary job! Next time let question 7 give us a chance to rate them beyond simply satisfied as the best answer. 1 If they didn't have an answere for me then found someone who could help me. Very Helpful! 1 It has improved, I think though that it depends on who is working the desk at the time a person would call. 1 most of the time the student who answers the phone isn't able to answer my questions, but they are very good at passing me on to someone who can or getting the answer and getting back to me. 1 Outstanding. Friendly, helpful service. And staff ALWAYS finds a solution, even if it means consulting with others and calling me back! 1 The help desk personnel were very knowledgeable and would try to assist with advising how to correct certain problems and if they were not able to assist you they would put you on the jobs list and someone else would contact you within a short perior of time. If a problem arose with equipment malfunction, a technician would arrive within a short perior of time and was able to diagnose and correct the problem. 1 They have always been helpful to me 1 THEY ROCK! 1 Usually the help desk person needs to put you on hold and talk to someone else about your need, then gets back to you. Sometimes they are not fully aware of what they are trying to explain to you. Sometimes you are forwarded to someone else . 1 Very friendly and helpful 1 Very helpful and knowledgeable. If the person that I am working with does not have the expertise to help, the Helpdesk always finds someone who has the expertise, or at least gives me some good ideas to try myself and/or research.

Computer Support Services

9. Have you had service work done by university staff on your computer, printer, scanner, or other computer related equipment in the past year? Yes   69.6% (16) No   30.4% (7) TOTAL   100.0% 23

10. How satisfied are you with the quality of service you received on your computer, printer, scanner, or other computer related equipment? Satisfied   60.9% (14) Somewhat satisfied   13.0% (3) Neutral   17.4% (4) Somewhat unsatisfied   (0) Unsatisfied   (0) TOTAL   91.3% 23

11. Please provide comments on computer support services: # Response 1 excellent support! 1 Outstanding. Friendly, speedy, collegial. I can't say enough good things about the support staff. 1 Please see previous explanation. 1 They are usually to my office with in a day or two depending on how much help they have available. 1 They have always been friendly 1 THEY ROCK 1 Usually prompt and friendly and understanding of what is needed. 1 Very helpful in solving problems that we were having on one of the LSRI servers, the \zooplankton server in particular.

Student Computer Labs

12. Student computer labs meet the needs of students in courses I teach. Agree   8.7% (2) Somewhat agree   4.3% (1) Neutral   17.4% (4) Somewhat disagree   4.3% (1) Disagree   (0) Not applicable   65.2% (15) TOTAL   100.0% 23

13. The equipment and software in student computer labs meets my academic needs. Agree   8.7% (2) Somewhat agree   (0) Neutral   21.7% (5) Somewhat disagree   (0) Disagree   (0) Not applicable   69.6% (16) TOTAL   100.0% 23

14. Comments on student computer labs: # Response 1 N/A 1 NA 1 No comment 1 Not involved in direct teaching of students 1 Why can't you support PC based multimedia better, why do students have to mess around with Macs when you can do the same things with PCs for a lot less money and you don't have deal with the Mac mess.

Technology in Classrooms

15. The technology in campus classrooms is adequate for my needs and those of my students. Agree   8.7% (2) Somewhat agree   8.7% (2) Neutral   4.3% (1) Somewhat disagree   (0) Disagree   13.0% (3) Not applicable   65.2% (15) TOTAL   100.0% 23

16. Classroom technology is in good repair when I use it. Agree   8.7% (2) Somewhat agree   13.0% (3) Neutral   8.7% (2) Somewhat disagree   4.3% (1) Disagree   4.3% (1) Not applicable   60.9% (14) TOTAL   100.0% 23

17. I can get help with classroom technology when I need it. Always   8.7% (2) Usually   4.3% (1) Sometimes   17.4% (4) Rarely   (0) Never   (0) Not applicable   69.6% (16) TOTAL   100.0% 23

18. Comments on technology in classrooms: # Response 1 All classroom should be set up identically so we don't have to look for class rooms with Technology in them. Al my faculity use the technology in the classroom. 1 It would be nice if all classrooms had access to a consistant technology offering and the ability to access assistance without having to leave the classroom to contact the support. How about some form of online communication with the classroom support from the classroom computer? 1 Mark M. always responds rapidly and with great information and advice. Outstanding service on clasroom technology 1 NA 1 The updates that have been made are not always effective. For instance, in Main 314, the projector works but the visual quality on the screen is very poor due to improper shades in the room. All details should be considered when upgrading, not just putting equipment in a room. In McCaskill 110, the projector shines directly into the eyes of the person behind the console when the screen is being used. This is another example of poor implementation.

Technology Loan Services

19. I borrowed these equipment items from the Technology Resource Center this year: Digital camera   21.7% (5) Laptop computer   13.0% (3) Video/data projector   30.4% (7) Video Camcorder   8.7% (2) Sound system   4.3% (1) I didn't borrow equipment this year   60.9% (14) Other: screen   4.3% (1)

20. The equipment I borrowed met my needs. Always   21.7% (5) Usually   8.7% (2) Sometimes   8.7% (2) Rarely   (0) Never   (0) Not applicable   60.9% (14) TOTAL   100.0% 23

21. The equipment I borrowed was in good repair. Always   26.1% (6) Usually   8.7% (2) Sometimes   (0) Rarely   4.3% (1) Never   (0) Not applicable   60.9% (14) TOTAL   100.0% 23

22. Comments on technology loan services: # Response 1 digital cameras and video records are very old and out of date. Easy to use video recorders are definately needed on campus. 1 N/A 1 NA 1 No comment 1 Not familiar with some equipment and there are no basic instructions for setup or use.

Video Communication Services

23. I used these video communication services this year: Video distance education class   (0) Meeting via videoconference   13.0% (3) Satellite program   (0) Streaming media services   (0) Not applicable   87.0% (20)

24. Video communication services were adequate for my needs: Always   8.7% (2) Usually   (0) Sometimes   4.3% (1) Rarely   (0) Never   (0) Not applicable   82.6% (19) TOTAL   95.7% 23

25. Comments on video communication services: # Response 1 NA 1 No Comment

Learn@UW-Superior Course Management System

26. I used the Learn@UW-Superior course management system in one or more of my courses this year. Yes   26.1% (6) No   (0) Not applicable   73.9% (17) TOTAL   100.0% 23

27. I found Learn@UW-Superior convenient to use in instruction. Agree   13.0% (3) Agree somewhat   8.7% (2) Neutral   8.7% (2) Disagree somewhat   (0) Disagree   (0) Not applicable   69.6% (16) TOTAL   100.0% 23

28. Learn@UW-Superior improved the quality of my course. Agree   17.4% (4) Agree somewhat   4.3% (1) Neutral   8.7% (2) Disagree somewhat   (0) Disagree   (0) Not applicable   69.6% (16) TOTAL   100.0% 23

29. Learn@UW-Superior improved the convenience of my course for students. Agree   13.0% (3) Agree somewhat   8.7% (2) Neutral   4.3% (1) Disagree somewhat   (0) Disagree   (0) Not applicable   69.6% (16) TOTAL   95.7% 23

30. Learn@UW-Superior will probably save time for me in the long term. Agree   17.4% (4) Agree somewhat   4.3% (1) Neutral   52.2% (12) Disagree somewhat   (0) Disagree   (0) TOTAL   73.9% 23

31. Learn@UW-Superior helps me address classroom management and logistics. Agree   17.4% (4) Agree somewhat   4.3% (1) Neutral   39.1% (9) Disagree somewhat   4.3% (1) Disagree   (0) TOTAL   65.2% 23

32. Learn@UW-Superior helps my students use their time more efficiently. Agree   13.0% (3) Agree somewhat   8.7% (2) Neutral   39.1% (9) Disagree somewhat   (0) Disagree   (0) TOTAL   60.9% 23

33. I plan to use Learn@UW-Superior in more of my courses next year. Yes   21.7% (5) No   17.4% (4) Not sure   26.1% (6) TOTAL   65.2% 23

34. I plan to use additional tools in Learn@UW-Superior (such as grades, quizzes, discussions, dropbox) next year. Yes   21.7% (5) No   17.4% (4) Not sure   21.7% (5) TOTAL   60.9% 23

35. How satisfied are you with the support services provided for Learn@UW-Superior? Very satisfied   13.0% (3) Satisfied   13.0% (3) Neutral   34.8% (8) Dissatisfied   (0) Very dissatisfied   (0) TOTAL   60.9% 23

36. Comments on Learn@UW-Superior: # Response 1 I would like to learn ways to incorporate more interactive multimedia and make my format more user friendly. 1 NA 1 No comment 1 The help for Learn@UW-Superior is great. 1 Would like to learn about possibilities of integrating online course readings and library reserves (Docutek) I believe that both systems allow integrating by using URL addresses.

Technology Professional Development

37. I used the following professional development services this year: Faculty development from the Center for Excellence in Teaching and Learning   8.7% (2) Software training or technology skills workshops from the TechSkills program   4.3% (1) Individual training from the TechSkills program   (0) Group training from the TechSkills program   8.7% (2) Online software training from ElementK   4.3% (1) Technology or software training from an external organization   26.1% (6) The TechSkills monthly e-newsletter   17.4% (4) TechSkills online tutorials and articles   8.7% (2) None of these   47.8% (11)

38. My professional development experience met my needs. Agree   17.4% (4) Agree somewhat   13.0% (3) Neutral   17.4% (4) Disagree somewhat   4.3% (1) Disagree   17.4% (4) Not applicable   30.4% (7)

39. I would like to learn more about the following software or systems: Managing files on my computer   17.4% (4) Using E-Mail tools   21.7% (5) Macintosh systems   8.7% (2) MS Windows XP   8.7% (2) MS Excel   43.5% (10) MS PowerPoint   30.4% (7) MS Access   34.8% (8) MS Publisher   39.1% (9) Dreamweaver   17.4% (4) Learn@UW-Superior   8.7% (2) Web design   39.1% (9) Blogs and wikis   21.7% (5) Creating streaming media   17.4% (4) Computer video production   21.7% (5) Creating interactive instructional materials   17.4% (4) Inspiration concept mapping software   8.7% (2) Other: GIS Project Photoshop   4.3% (1) Other: LAN Administration   4.3% (1) Other: streaming video & reserves   4.3% (1)

40. I learn new technology skills best by: Trying software and tools myself   4.3% (1) Using online training programs and tutorials like ElementK   8.7% (2) Learning in a one-on-one session with an instructor   17.4% (4) Learning in a small group with an instructor   47.8% (11) Learning in a workshop   8.7% (2) Reading a book or manual   4.3% (1) Using an online manual or help as needed   8.7% (2) TOTAL   100.0% 23

41. I would participate more in technology professional development if: I had more time   43.5% (10) The subjects offered met my needs   26.1% (6) Training was scheduled at a different time   8.7% (2) I'm not interested   (0) Other: I haven't been offered any tech training since I've worked here. Where and when is it offered? How do I find out about it?   4.3% (1) Other: If it was available, not online.   4.3% (1) Other: it was available   4.3% (1) Other: more lead time   4.3% (1) Other: teaching style fit my learning style   4.3% (1) TOTAL   100.0% 23

42. Comments on technology professional development: # Response 1 Do we have a trainer? 1 I would love to participate in on-campus technology training, but have not been made aware of any opportunities. Whats the missing link? 1 My professional development needs are probably different than most at UWS, since they are largely non-educational, instead mostly highly technical and research based (LSRI Database Administrator/GIS Specialist). Therefore, I will probably get most of these needs through other means, such as external organization training, or obtaining reference materials, software, etc. to experiment with on my own. However, UWS does occasionally have a professional development session that I find helpful, such as the GIS Workshop given last August by Dr. Bajjali. Also, a suggestion on question 40 in your survey. I would make this a checkbox response rather than radio button. I think for most on campus, myself included, I usually learn best by some combination of these methods, rather than best by just one. Usually a combination of "Learning in a small group with an instructor", "Reading a book or manual", and "Trying software and tools myself" works best for me. But if a course is not available, affordable, or close by, and the software tools are not available or affordable, I resort to reading, which is why I choose this response in the radio button. Though often also use online manuals and help, depending on how much knowledge that I already have about an issue or topic. Bottom line...this is a tough question to answer in a general way, i.e., the best way to learn new technology skills depends on the need and the circumstance, usually varies with each case. 1 NA 1 No comment 1 Will there ever be any training sessions offered on campus any more?

Other Technology Services

43. I used Technology Services this year: To research a purchase   43.5% (10) For repair of departmental items   47.8% (11) To obtain learning resources   13.0% (3) To have media produced or recorded   13.0% (3) For support of a program or presentation   30.4% (7)

44. I obtained the information or resources I needed: Always   60.9% (14) Usually   21.7% (5) Sometimes   8.7% (2) Rarely   (0) Never   (0) TOTAL   91.3% 23

45. Technology Services provides technology information to the university through e-mails, e-newsletters, and printed guides. The quantity of this information is: Satisfactory   52.2% (12) Somewhat satisfactory   13.0% (3) Neutral   30.4% (7) Somewhat unsatisfactory   4.3% (1) Unsatisfactory   (0) TOTAL   100.0% 23

46. The quality of this information is: Satisfactory   39.1% (9) Somewhat satisfactory   26.1% (6) Neutral   30.4% (7) Somewhat unsatisfactory   4.3% (1) Unsatisfactory   (0) TOTAL   100.0% 23

E-Mail, E-Hive, and Network Services

47. How often do you use your UW-Superior Jacket Mail e-mail account? Hourly   47.8% (11) Daily   17.4% (4) Weekly   4.3% (1) Monthly   (0) Rarely   17.4% (4) Never   13.0% (3) TOTAL   100.0% 23

48. What are the most useful features of the E-Hive? Please rank the following features using 1 as the most useful and 5 as the least useful.   Average rank   1 2 3 4 5     Grades/Grading  (2.4) Student Information  (1.9) Unofficial transcript  (1.9) Degree audit  (1.6) Registration  (1.5) Discussion forum  (3.6) Event calendar  (2.8) News  (2.8) Search  (2.8) Campus Directory  (2.1) Learn@UW-Superior/Jacket Mail/G: Drive