Technology Services Student Survey

Technology Services Student Survey 2007

1. I am a:

First year student	10.0%	(1)
Second year student		(0)
Third year student	50.0%	(5)
Fourth year student	20.0%	(2)
Fifth year student	10.0%	(1)
Graduate student		(0)
Other	10.0%	(1)
TOTAL	100.0%	10

2. How much time do you spend using a computer each week?

1-5 hours	10.0%	(1)
6-10 hours		(0)
11-15 hours	10.0%	(1)
16-20 hours	40.0%	(4)
20-30 hours	10.0%	(1)
More than 30 hours	30.0%	(3)
TOTAL	100.0%	10

3. What computer operating system(s) do you use on your own computer for academic work and other university-related computer communications?

Linux	10.0%	(1)
MacOS X	20.0%	(2)
Windows 2000		(0)
Windows XP	100.0%	(10)
Other		(0)

Technology Helpdesk

4. Have you contacted the Technology Helpdesk for computer or software assistance in the past year?

Yes, a number of times	10.0%	(1)
Yes, once or twice	50.0%	(5)
No	40.0%	(4)
TOTAL	100.0%	10

5. I usually contact the Technology Helpdesk by:

Telephone	40.0%	(4)
E-Mail	20.0%	(2)
Walking in	20.0%	(2)
Not applicable	30.0%	(3)

6. Were you satisfied with the services and assistance you received from the Technology Helpdesk?

Satisfied	30.0%	(3)
Somewhat satisfied	10.0%	(1)
Neutral	40.0%	(4)
Somewhat unsatisfied		(0)
Unsatisfied	10.0%	(1)
TOTAL	90.0%	10

7. Please provide comments on Technology Helpdesk services:

#	Response
1	I am somewhat unaware of all of the services provided by the Helpdesk.
1	I've never had a problem.
1	They not knowlegeable enough to help out when you have questions concerning more then one OS and the "Mac Guy" Iverson knows even less when he tries to help out. The students are the only helpful ones or if you see Mr. Hood in his office is the only time things are answered correctly
1	Unlike many of the offices at UW-S, the helpdesk seems to actually want to help me. they did a great job each time.

General Access Computer Labs - this section asks questions about the computer labs in academic buildings, the Library, and Rothwell Student Center. Do not include residence hall labs in your responses.

8. The general access computer labs are equipped to meet my computing needs.

Agree	40.0%	(4)
Somewhat agree	30.0%	(3)
Neutral	10.0%	(1)
Somewhat disagree	20.0%	(2)
Disagree		(0)
Not applicable		(0)
TOTAL	100.0%	10

9. The computers in general access computing labs have the software I need.

Agree	50.0%	(5)
Somewhat agree	10.0%	(1)
Neutral	10.0%	(1)
Somewhat disagree	20.0%	(2)
Disagree		(0)
Not applicable	10.0%	(1)
TOTAL	100.0%	10

10. The student computer lab consultants are able to assist me and meet my needs when I need help.

Agree	40.0%	(4)
Somewhat agree	10.0%	(1)
Neutral		(0)
Somewhat disagree	10.0%	(1)
Disagree	10.0%	(1)
Not applicable	30.0%	(3)
TOTAL	100.0%	10

11. There are enough general access computers available in labs to meet my computing needs.

Agree	30.0%	(3)
Somewhat agree	30.0%	(3)
Neutral		(0)
Somewhat disagree	40.0%	(4)
Disagree		(0)
TOTAL	100.0%	10

12. Comments on student computer labs:

#	Response
1	It depends which lab you're in, but often it's impossible to find a computer in the RSC. I haven't had a problem finding a computer to use in other buildings, though.
1	NA
1	Once again, Mr. Hood and His techs are very helpful when needed
1	The "print only" scholarship application isn't useful unless you can save it. It may take hours to get the application completed and then the computer locks up. Make the Adobe form interactive so it can be saved.
1	They are usually incredibly busy during the end of the semesters, which can make it difficult to find a computer. Also, I get very frustrated when people talk or use cell phones in the labs. This isn't really the labs fault, it is just disrespect of those students.
1	YOU NEED MORE COLOR PRINTERS! RSC, HWC, DORMS!, THere should be one in every building!!!

Technology in Classrooms

13. The technology for teaching and learning in my classrooms met the needs of my courses.

Agree	40.0%	(4)
Somewhat agree	20.0%	(2)
Neutral	10.0%	(1)
Somewhat disagree	10.0%	(1)
Disagree	20.0%	(2)
Not applicable		(0)
TOTAL	100.0%	10

14. Classroom technology is in good repair when I or my instructors use it.

Agree	40.0%	(4)
Somewhat agree	30.0%	(3)
Neutral		(0)
Somewhat disagree	20.0%	(2)
Disagree	10.0%	(1)
Not applicable		(0)
TOTAL	100.0%	10

15. I can get help with classroom technology when I or my instructors need it.

Always	30.0%	(3)
Usually	10.0%	(1)
Sometimes	40.0%	(4)
Rarely		(0)
Never		(0)
Not applicable	20.0%	(2)
TOTAL	100.0%	10

16. Comments on technology in classrooms:

#	Response
1	D2L is a travesty.
1	It's really is helpful to have it in all the classrooms I've been in.
1	Not all classrooms are very well equipped for things like presentations, etc. This was a big problem in one of my classes last semester, enough that we had to switch rooms with another class to allow students to give their presentations.
1	Some classrooms still do not have equipment in them. (OM 310 is a prime example. There is no computer/projector, and the overhead projector looks like it is from the '60's and sounds like a 747 when it is turned on.)

Technology Loan Services

17. I borrowed these equipment items from the Technology Resource Center this year:

Digital camera	10.0%	(1)
Laptop computer	30.0%	(3)
Video/data projector	10.0%	(1)
Video Camcorder		(0)
Sound system		(0)
I didn't borrow equipment this year	70.0%	(7)

18. The equipment I borrowed met my needs.

Always	20.0%	(2)
Usually	10.0%	(1)
Sometimes		(0)
Rarely		(0)
Never		(0)
Not applicable	70.0%	(7)
TOTAL	100.0%	10

19. The equipment I borrowed was in good repair.

Always		(0)
Usually	30.0%	(3)
Sometimes		(0)
Rarely		(0)
Never		(0)
Not applicable	70.0%	(7)
TOTAL	100.0%	10

20. Other technology items I'd like to see available for loan:

#	Response

21. Comments on technology loan services:

#	Response
1	I know there is a lot of great services that is offered. That is fantastic.

Learn@UW-Superior Course Management System

22. I used Learn@UW-Superior at least once in one or more of my courses this year.

Yes	90.0%	(9)
No	10.0%	(1)
TOTAL	100.0%	10

23. I found Learn@UW-Superior easy to use.

Agree	60.0%	(6)
Agree somewhat	20.0%	(2)
Neutral		(0)
Disagree somewhat		(0)
Disagree	10.0%	(1)
Not applicable	10.0%	(1)
TOTAL	100.0%	10

24. Learn@UW-Superior improved the quality of teaching and learning in my courses.

Agree	40.0%	(4)
Agree somewhat	30.0%	(3)
Neutral		(0)
Disagree somewhat	10.0%	(1)
Disagree	10.0%	(1)
Not applicable	10.0%	(1)
TOTAL	100.0%	10

25. Learn@UW-Superior made taking my courses more convenient for me this year.

Agree	40.0%	(4)
Agree somewhat	30.0%	(3)
Neutral		(0)
Disagree somewhat		(0)
Disagree	20.0%	(2)
Not applicable	10.0%	(1)
TOTAL	100.0%	10

26. Comments on Learn@UW-Superior:

#	Response
1	All Professors should be required to use this feature!
1	Only one instructor of four used it to put grades in. it would be helpful if all instructors used this system to record grades - especially when some instructors lose your papers.
1	The actual site is great, but professors still do not know how to use it properly or do not update it properly. Please give more instruction to the professors and encourage them to use it more.
1	Why do you even have D2L? Do you hate students and want to cause them misery? Until this semester, I always felt bad I couldn't take online courses. Now I understand the meaning of pain. The interface stinks, it's abysmally slow, and it can't quite figure out what HTML is, seventeen years after it was invented. Is there some synonym for "freaking awful" I haven't used yet?

TechSkills Training Program

27. I participated in the TechSkills technology training program this year by:

Using the ElementK online technology training		(0)
Attending a TechSkills workshop		(0)
Obtaining one-on-one training from the TechSkills staff		(0)
Reading the TechSkills monthly e-newsletter	10.0%	(1)
Using TechSkills online tutorials and articles	10.0%	(1)
None of these	90.0%	(9)

28. My technology training experience met my needs.

Agree	10.0%	(1)
Agree somewhat		(0)
Neutral	10.0%	(1)
Disagree somewhat		(0)
Disagree		(0)
Not applicable	80.0%	(8)
TOTAL	100.0%	10

29. I would like to learn more about the following software or systems:

Managing files on my computer		(0)
Using E-Mail tools		(0)
Macintosh systems	20.0%	(2)
MS Windows XP	10.0%	(1)
MS Excel	10.0%	(1)
MS PowerPoint		(0)
MS Access	20.0%	(2)
MS Publisher		(0)
Dreamweaver	10.0%	(1)
Learn@UW-Superior		(0)
Web design	50.0%	(5)
Blogs and wikis	20.0%	(2)
Creating streaming media	30.0%	(3)
Computer video production	30.0%	(3)
Other: I already know all these, do you need another trainer?	10.0%	(1)

30. I learn new technology skills best by:

Trying software and tools myself	50.0%	(5)
Using online training programs and tutorials like ElementK		(0)
Learning in a one-on-one session with an instructor	20.0%	(2)
Learning in a small group with an instructor	10.0%	(1)
Learning in a workshop	10.0%	(1)
Reading a book or manual	10.0%	(1)
TOTAL	100.0%	10

31. I would participate more in technology training if:

I had more time	60.0%	(6)
The subjects offered met my needs		(0)
Training was scheduled at a different time	10.0%	(1)
I'm not interested	20.0%	(2)
TOTAL	90.0%	10

32. Comments on technology training for students:

#	Response
1	Not on campus.

Technology Information

33. Technology Services provides technology information to the university through e-mails, e-newsletters, and printed guides. The quantity of this information is:

Satisfactory	30.0%	(3)
Somewhat satisfactory	30.0%	(3)
Neutral	10.0%	(1)
Somewhat unsatisfactory	10.0%	(1)
Unsatisfactory	20.0%	(2)
TOTAL	100.0%	10

34. The quality of this information is:

Satisfactory	30.0%	(3)
Somewhat satisfactory	30.0%	(3)
Neutral	20.0%	(2)
Somewhat unsatisfactory		(0)
Unsatisfactory	20.0%	(2)
TOTAL	100.0%	10

35. Comments on information from Technology Services:

#	Response
1	Somebody wasn't thinking when they designing this part of the survey. You can't really gauge "quantity" with satisfactory/unsatisfactory. "Too much" and "too little" get the same response.

E-Hive, E-Mail, & Network

36. How often do you use your UW-Superior Jacket Mail e-mail account?

Hourly	40.0%	(4)
Daily	50.0%	(5)
Weekly	10.0%	(1)
Monthly		(0)
Rarely		(0)
Never		(0)
TOTAL	100.0%	10

37. What are the most useful features of the E-Hive? Please rank the following features using 1 as the most useful and 5 as the least useful.

	Average rank
	1	2	3	4	5
Grades/Grading						(1.6)
Student Information						(2.3)
Unofficial transcript						(2.3)
Degree audit						(2.4)
Registration						(2.1)
Discussion forum						(3.2)
Event calendar						(3.2)
News						(3.1)
Search						(3.0)
Campus Directory						(3.1)
Learn@UW-Superior/Jacket Mail/G: Drive						(3.2)
Weather						(4.0)
Learning links						(3.8)
Student Life links						(3.9)
Other						(3.5)

38. How often do you use My E-Hive off-campus?

Very often	80.0%	(8)
Sometimes	20.0%	(2)
Never		(0)
TOTAL	100.0%	10

39. How much will you use your My E-Hive account after you leave UW-Superior?

Frequently	30.0%	(3)
Infrequently	50.0%	(5)
Never	20.0%	(2)
TOTAL	100.0%	10

40. How satisfied are you with My E-Hive?

Very satisfied	30.0%	(3)
Somewhat satisfied	40.0%	(4)
Neutral	20.0%	(2)
Somewhat unsatisfied		(0)
Very unsatisfied	10.0%	(1)
TOTAL	100.0%	10

41. How satisfied are you with training and support for My E-Hive?

Very satisfied	20.0%	(2)
Somewhat satisfied	20.0%	(2)
Neutral	30.0%	(3)
Somewhat unsatisfied	10.0%	(1)
Very unsatisfied	20.0%	(2)
TOTAL	100.0%	10

42. How often do you use the campus wireless computer network?

Very often	30.0%	(3)
Sometimes	20.0%	(2)
Never	50.0%	(5)
TOTAL	100.0%	10

43. How satisfied are you with the campus computer networks?

Very satisfied	30.0%	(3)
Somewhat satisfied	30.0%	(3)
Neutral	30.0%	(3)
Somewhat unsatisfied		(0)
Very unsatisfied	10.0%	(1)
TOTAL	100.0%	10

44. How satisfied are you with UW-Superior Jacket Mail?

Very satisfied	60.0%	(6)
Somewhat satisfied	20.0%	(2)
Neutral	20.0%	(2)
Somewhat unsatisfied		(0)
Very unsatisfied		(0)
TOTAL	100.0%	10

45. Do you have Internet access off-campus? How fast is it?

Broadband	80.0%	(8)
Dial-up (56K)	20.0%	(2)
I don't have this		(0)
TOTAL	100.0%	10

Technology Services

46. Indicate your overall satisfaction with services from Technology Services this year.

Very satisfied	40.0%	(4)
Somewhat satisfied	30.0%	(3)
Neutral	20.0%	(2)
Somewhat dissatisfied	10.0%	(1)
Dissatisfied		(0)
TOTAL	100.0%	10

47. How did your satisfaction with services change from the previous year?

I'm more satisfied than last year	10.0%	(1)
I'm equally satisfied as last year	50.0%	(5)
I'm not sure	20.0%	(2)
I'm less satisfied than last year		(0)
I wasn't at UW-Superior last year	20.0%	(2)
TOTAL	100.0%	10

48. Comments on service satisfaction:

#	Response
1	For the constant increase in fees related the computing and media services there should have been an improvement by now.
1	It's great overall. I don't ever remember learning anything about the E-Hive. Perhaps incorporating this into orientation would be beneficial.
1	My bank can communicate with me without having me log into their web site every damn day. Please embrace the technology instead of screwing the paying customers.
1	When in the Student Center on E-Hive, there should be a logout button that's easier to see.